Vidopix Cancellations and Refunds Policy

At Vidopix, we strive to ensure our customers' satisfaction with our video analytics platform. We understand that plans can change, which is why we have developed the following cancellation and refund policy to make the process as clear and straightforward as possible.

• Monthly Subscriptions: Customers may cancel their monthly subscriptions at any time. The cancellation will take effect at the end of the current billing cycle, and you will not be charged for the following month.
• Annual Subscriptions: Customers who choose annual subscriptions have a right to cancel within the first 30 days of the subscription for a full refund. If you cancel after the first 30 days, your cancellation will take effect at the end of the current billing year, and you will not be eligible for a refund for the remaining period of the subscription.

• Eligibility for Refunds:Refunds are only available for annual subscription cancellations made within the first 30 days of the billing cycle. No refunds will be issued after 30 days, or for monthly subscriptions at any time.
• Processing Refunds: Eligible refunds will be processed within 14 business days of the cancellation request. The funds will be credited back to the original method of payment used during purchase.
• Non-Refundable Charges: Any discounts, promotions, or partial subscription periods are non-refundable.

• As Vidopix provides a digital service, there are no physical products to return. All services rendered until the point of cancellation are considered final.

• Vidopix reserves the right to cancel any subscription at any time due to non-payment, fraud, or other breaches of our Terms of Service. In such cases, no refund will be issued.

• Upgrades: Customers can upgrade their subscription at any time. The additional cost will be prorated for the remaining period of the current billing cycle.c
• Downgrades: When downgrading a subscription, the change will take effect at the end of the current billing cycle.

• For any questions regarding your subscription, cancellations, or refunds, please contact our customer support team at support@vidopix.com. We are here to help ensure your experience with Vidopix meets your expectations.