How Can We Help?

Visit portal.vidopix.com and sign up with your email. No credit card required to register. You'll need to purchase a processing unit to start analysing videos.

Once logged in, click "New Analysis" in the dashboard. You can upload a file directly (most video formats supported) or paste a link to a hosted video. Processing takes 2–3 minutes depending on file length.

Vidopix supports all major video formats including MP4, MOV, AVI, MKV, and WebM. You can also paste links to YouTube, Instagram, Vimeo, and other major video platforms. Maximum file size: 2GB.

Most videos are ready to query within 2–3 minutes of uploading. Longer files (30+ minutes) may take up to 10 minutes. You'll receive a notification when your video is ready.

Yes — Vidopix supports 250+ languages. Our AI analyses emotion, tone, pacing, and narrative structure regardless of the spoken language. Results are delivered in English.

We offer a no commitment trial. Contact us and we will set you up with access to try Pixi on your actual creative before you commit to anything.

Vidopix is best experienced on desktop. The platform's split-screen layout (video on the left, Pixi chat on the right) and frame-level analysis are designed for a full-size screen. You can access the platform on mobile for quick checks, but for the best experience we recommend desktop.

1 unit = analysis of up to 1 minute of video. A 90-second ad uses 2 units (rounded up to the nearest minute). A 5-minute video uses 5 units. Units are deducted from your balance when a video finishes processing.

No. Units and Pixi query credits never expire. Buy a pack now and use it whenever you're ready — there's no time pressure.

We accept credit and debit cards (Visa, MasterCard, Amex), UPI, NEFT, and RTGS. Indian users are billed in INR; international users in USD. All payments are processed securely via PCI DSS compliant partners.

Due to the pay as you go nature of the service, all purchases are final. If you believe you were charged incorrectly, contact contact@vidopix.com and we'll investigate promptly.

Yes. Teams processing large volumes of video regularly can access custom pricing, dedicated support, and API integration. Contact us at contact@vidopix.com to discuss your needs.

You can ask Pixi anything about your video — where viewers will drop off, what emotions dominate, whether the hook is strong, how the pacing feels, what the key message is, whether one cut outperforms another, and more. There are no preset report formats — Pixi answers the exact question you ask.

Query pricing varies by product and plan. Visit our pricing page or contact us for details specific to your use case.

Pixi's emotion detection works across 250+ languages with frame level precision. In verified tests — such as the media network case study — Vidopix predicted a 42% drop off at 0:18s; the actual measured drop off was 43% at 0:19s (98% accuracy). Results are evidence based, not opinion.

Yes — with VidoScout, you can ask Pixi questions across an entire batch of imported videos. For example: "What's the overall sentiment across all 20 videos I imported?" Pixi will synthesise insights across the full set.

Pixi analyses video content in 250+ languages. Insights and responses are delivered in English regardless of the source language.

Yes. Once a video is processed, it stays in your account and you can ask Pixi as many questions as you need — each query is billed separately, but no additional processing units are needed.

Prompt Templates let you save your most-used prompts as reusable commands. Type / in the Pixi chat and all your saved templates appear. Select one and the prompt fires automatically. Great for standardising analysis across your team or running the same checks on every video without retyping.

Knowledge Base lets you upload your own documents — compliance guidelines, brand playbooks, category rulebooks, or any reference material. Once uploaded, Pixi screens every video against your specific rules and flags exact codes and rule numbers where content falls short. Your standards, not generic ones.

Yes. The Vidopix API is live at api.vidopix.com. Full documentation is available at . API access is available to all registered users — contact us if you need a dedicated enterprise API key.

Vidopix supports videos up to 60 minutes in length. For longer content (feature films, full episodes), contact us about enterprise plans with extended processing support.

Yes — via the REST API. You can submit videos programmatically, retrieve analysis results, and pipe Pixi insights into your own dashboards or workflows. See the for details.

The Vidopix portal works on all modern browsers (Chrome, Safari, Firefox, Edge) on desktop and mobile. For the best experience, we recommend Chrome on desktop.

Export functionality is available from your dashboard. You can export Pixi conversation transcripts and key insights as text. If you need structured data exports via the API, contact contact@vidopix.com.

Yes. All videos are encrypted in transit and at rest on AWS infrastructure. Your content is processed in an isolated environment and never mixed with other users' data. See our Security page for full details.

No. We never use your uploaded content to train, improve, or fine tune our AI models without your explicit written consent. Your videos are used solely to process your analysis requests.

Email contact@vidopix.com with the subject "Account Deletion Request". We will delete your account and all associated data within 30 days, in accordance with GDPR and applicable law.

Yes. Vidopix complies with GDPR (EU), CCPA (California), the Information Technology Act 2000 (India), and UAE data protection laws. See our Privacy Policy for full details.